Grievance Redressal Policy

Zuditt AI Innovations LLP is committed to resolving complaints about Zuditt Invoice quickly and fairly. This page explains how to raise one and what to expect.

1. What this covers

Complaints about the Service itself — billing for your Zuditt Invoice subscription, account access, bugs, or how we've handled your data. It does not cover a dispute between you and one of your own customers over a payment they made to you — see Refund & Cancellation Policy §2 for why that's between you and your customer directly.

2. How to raise a complaint

Email sales@zuditt.com with a description of the issue, your business name, and the email address on your account. This is the fastest way to reach us and the one this policy's timelines below are measured against.

3. What happens next

• Acknowledgement: within 24-48 hours of your email.
• Resolution: within 7 business days for most issues. Complaints that need more investigation (e.g. a billing discrepancy with our payment processor) may take longer — we'll tell you if that's the case and give you an updated timeline.

4. Grievance Officer

If your complaint isn't resolved to your satisfaction through the above, you can escalate it to our Grievance Officer:

Salman Farize, Founder & CEO
Zuditt AI Innovations LLP
Email: sales@zuditt.com
Phone: +91 79947 30307 (Mon-Sat, 9:00 AM - 6:00 PM IST)

5. Payment-related complaints

For a complaint specifically about a charge to your own Zuditt Invoice subscription that goes through Razorpay, and that we haven't resolved within the timelines above, you may also raise it directly with Razorpay through their support channels, or — for complaints that remain unresolved — under the Reserve Bank of India's Complaint Management System / Integrated Ombudsman Scheme, which covers complaints against RBI-regulated payment system participants.